Frequently asked questions,

useful documents and information

Help and Resources

Click the links below to download the associated PDF as required.

SYSTEM USER GUIDES

HELPFUL RESOURCES

This Knowledge Base includes steps to help an administrator check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the software that powers the David Jones Contractor Management System.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have you approved faster.

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page.

CONTRACTOR INDUCTION CONTENT

Please click on the links to download a PDF version of the induction

PERMIT FORMS AND PROCEDURES

FREQUENTLY ASKED QUESTIONS

Please click to expand the FAQ below.

Where do I register or login to the David Jones Contractor Management System?

You can find the system by clicking the REGISTER/LOGIN button at the top of this site.

The user guides at the top of the page will help you use the system.

What documents do I need to upload to register my business as a David Jones contractor?

Depending on the work your business does, you’ll need to upload copies of:

  • Insurances such as Workers Compensation and Public Liability
  • Company Trade Licences
  • Safety Management System (SMS) documentation or AS4801 compliance information

How much does it cost to register a business?

The cost to join the program is based on the level of compliance required for your business and the type of services your company offers.

Please note that adding additional clients in the Avetta system may increase your annual membership cost. Any increase will be generated and charged via future invoices.

How do I renew?

The annual subscription fee will be automatically deducted from your account at the time of renewal. If you are required to do an annual assessment, you will be notified to log back into Connect to resubmit.

How can I get a refund? 

If you believe you need a refund, follow the instructions here.

Membership and billing 

If you have questions about your invoice or membership, click here.

How do I add and manage users? 

If you need to add additional users, click here for instruction.

How do I remove a client connection? 

If you choose the wrong Whitehaven site or accidently add another client, click here for instructions on how to remove the connection.

How do I book inductions for my workers and what do they cost?

Inductions are booked during the worker registration process, and will depend on the role(s) you select for your worker

Click here to view which induction is required by occupation.

Worker Registration costs $15 + GST per worker annually.

PDFs of the induction content can be found on this page under CONTRACTOR INDUCTION CONTENT.

How long are worker inductions valid for?

Inductions are valid for two years.

Do my subcontractors need to register?

Yes, subcontractors must register in the David Jones Contractor Management System. View the Registration Process for details.

I’m an event space client. Do I need to register?

Event space clients do not need to register.

Who do I contact if I need help or have questions about David Jones contractor management?

You can contact the Avetta team for help in the system. Visit Contact Us.